System and Network Status

All times are GMT

  • 18 Apr 2018 13:00:48

    Emergency Security Maintenance

    Resolved

    Impact: HIGH

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    Update: 2018-04-11
    We are applying some updates on all servers and you may experiece some intermittent downtime due to server restart. This event is to patch a suspected vulnerability on server system. Until now we still have no concrete details yet about the attack. Rest assured that we are doing our best to prevent this kind of issue from happening again and we are adding more measures to protect the servers and our system.

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    Update: 2018-04-10
    We have restored online almost all servers that has been affected by the security issue. The attack is wide spread affecting multiple hosting companies. Not all servers has been affected. The attacker was able to gain access on some servers and use the servers as a tool to send DoS to other systems. We are still closely monitoring all servers and services. The hack is still being investigated and we will post more details once we have available information.

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    Incident: 2018-04-09
    We are currently having emergency security maintenance to all servers. You may experience some downtime during the patch. Please be patient while update all servers. The issue seems to be related to a server system. We are continuously investigating the issue and we will give more feedback once we have more concrete details.

  • 09 Apr 2018 04:33:38

    Seattle - Network Upgrade

    Completed

    Impact: Low
    Scheduled Date: 2018-04-10

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.

  • 04 Apr 2018 08:43:45

    Chicago - Emergency Maintenance

    Completed

    Emergency Maintenance: 04-04-2018

    We will be conducting emergency network maintenance. Some servers may experience short periods of latency and packet loss.

  • 06 Apr 2018 17:51:25

    Amsterdam - Network Upgrade

    Completed

    Impact: Low
    Scheduled Date: 2018-04-06

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.

  • 06 Apr 2018 17:19:17

    Los Angeles - Network Upgrade

    Completed

    Impact: Low
    Scheduled Date: 2018-04-05

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.

  • 02 Apr 2018 10:25:12

    Los Angeles - Network Issue

    Resolved

    We are currently experiencing some network issues on Los Angeles data center and our network engineers are already investigating the issue.

  • 30 Mar 2018 18:43:16

    [Scheduled] HQ1 - Power Maintenance

    Completed

    Start Time: 30-03-2018 11:00 PM
    End Time: 31-03-2018 11:00 AM

    We will be having our annual Power Maintenance for our building generator in our Headquarters 1. Our technical support will still be online and active. All systems will still be online.

  • 26 Mar 2018 15:30:28

    Cloud Platform System Issue

    Fixed

    We have fixed now the issue on our platform and all systems should be back online. If there are still issues please submit a ticket.

  • 23 Mar 2018 01:12:28

    Paris (EU-1) Network Upgrade

    Completed

    Impact: Low
    Scheduled Date: 2018-03-26

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.