System and Network Status

All times are GMT

  • 31 Jul 2018 13:09:12

    Dallas - Network Issue

    Resolved

    We are currently experiencing some network performance issues and our engineers are already investigating the issue.

  • 12 Jul 2018 19:16:05

    Johannesburg Network Issue

    Resolved

    We are currently experiencing some network performance issues and our engineers are already investigating the issue.

  • 19 Jun 2018 14:38:02

    Cloud Platform Emergency Maintenance

    Resolved

    We are currently experiencing some issue on our Cloud Platform. Our engineers are already investigating the issue. Some nodes may experience some downtime. Rest assured we are doing our best to bring back all servers online.

  • 11 Jun 2018 08:48:31

    Dallas Network Issue

    Resolved

    We are currently experiencing some network performance issues and our engineers are already investigating the issue.

  • 21 May 2018 15:05:09

    New York - Emergency Network Maintenance

    Completed

    Impact: Low
    Scheduled Date: 2018-05-19

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.

  • 07 May 2018 00:38:57

    New York Storage Server - Node Issue

    Resolved

    We are having some issues on one of the drives in the New York Storage Server node. The drive is used for system caching. All systems should be back shortly.

  • 01 May 2018 14:45:15

    Paris - Network Issue

    Resolved

    We are currently experiencing some network performance issues and our engineers are already investigating the issue.

  • 18 Apr 2018 13:00:48

    Emergency Security Maintenance

    Resolved

    Impact: HIGH

    =========================
    Update: 2018-04-11
    We are applying some updates on all servers and you may experiece some intermittent downtime due to server restart. This event is to patch a suspected vulnerability on server system. Until now we still have no concrete details yet about the attack. Rest assured that we are doing our best to prevent this kind of issue from happening again and we are adding more measures to protect the servers and our system.

    =========================
    Update: 2018-04-10
    We have restored online almost all servers that has been affected by the security issue. The attack is wide spread affecting multiple hosting companies. Not all servers has been affected. The attacker was able to gain access on some servers and use the servers as a tool to send DoS to other systems. We are still closely monitoring all servers and services. The hack is still being investigated and we will post more details once we have available information.

    =========================
    Incident: 2018-04-09
    We are currently having emergency security maintenance to all servers. You may experience some downtime during the patch. Please be patient while update all servers. The issue seems to be related to a server system. We are continuously investigating the issue and we will give more feedback once we have more concrete details.

  • 09 Apr 2018 04:33:38

    Seattle - Network Upgrade

    Completed

    Impact: Low
    Scheduled Date: 2018-04-10

    As part of our continuous effort to provide the better service. We will be conducting network upgrade on the scheduled date. Some servers may experience short periods of latency and packet loss.

  • 04 Apr 2018 08:43:45

    Chicago - Emergency Maintenance

    Completed

    Emergency Maintenance: 04-04-2018

    We will be conducting emergency network maintenance. Some servers may experience short periods of latency and packet loss.